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SAP C-C4H520-02 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Know the basic features of administartion modules and where to access company settings
  • Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes
Topic 2
  • Explain the entire end to end execution steps starting from consumer self-service
  • Mobile SAP Field Service Management application
Topic 3
  • Administration: Permissions and Configurations
  • Smartforms
  • Workforce management
  • Analytics and Reports


C-C4H520-02 Exam Certification Details:

Cut Score:61%
Sample Questions: SAP C-C4H520-02 Exam Sample Question
Exam:80 questions


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SAP C-C4H520-02 Exam Description:

The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.

SAP Certified Application Associate - SAP Field Service Management 2005 Sample Questions (Q15-Q20):

NEW QUESTION # 15

What are the platforms supported for SAP Field Service mobile App? Note: There are 3 correct answers to this question.

  • A. Windows Phone
  • B. Windows Desktop
  • C. iOS
  • D. Blackberry
  • E. Android

Answer: A,C,E



NEW QUESTION # 16

How would a field service technician update the service assignment Status? Choose the correct answer.

  • A. By Setting the relevant workflow step
  • B. By adding a checklist
  • C. By opening the Service assignments.
  • D. By navigating to the address on the Service assignments.

Answer: A



NEW QUESTION # 17

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

  • A. Booking material for a specific service call and defined location
  • B. Reserving material that has already been used for previous services
  • C. Organizing spare parts to be taken to the physical location of the job
  • D. Defining which material the customer needs to purchase before the technician can start the work

Answer: A,C



NEW QUESTION # 18

What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM?

Note: There are 3 correct answers to this question.

  • A. Validate the RFC destination and IDoc setup.
  • B. Ensure that the SAP Field Service Management system version is supported.
  • C. Enter value list mappings for product types.
  • D. Maintain code list mappings for service call types.
  • E. Check the list of the existing known limitations.

Answer: B,C,D



NEW QUESTION # 19

Which features are available in Smartform Designer? Note: There are 3 correct answers to this question.

  • A. Import translations
  • B. Preview Report
  • C. Design New Icons
  • D. Create Custom Elements
  • E. Copy Template

Answer: A,B,E



NEW QUESTION # 20

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