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Genesys Cloud CX: Architect Certification Sample Questions (Q19-Q24):

NEW QUESTION # 19

Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?

(Choose three.)

  • A. Transfer to ACD Flow
  • B. Transfer to Flow
  • C. Transfer to Secure Flow
  • D. Transfer
  • E. Transfer to Outbound Flow
  • F. Hangup

Answer: A,C,D



NEW QUESTION # 20

To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

  • A. Secure
  • B. In-Queue
  • C. Inbound
  • D. Outbound

Answer: C



NEW QUESTION # 21

Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

  • A. True
  • B. False

Answer: A



NEW QUESTION # 22

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?

  • A. In-queue Call Flow
  • B. Outbound Call Flow
  • C. Secure Call Flow
  • D. Inbound Call Flow

Answer: D



NEW QUESTION # 23

Select all the sections available to configure the global settings for a newly created flow. (Choose five.)

  • A. Prompts
  • B. Speech Recognition
  • C. Actions
  • D. Supported Languages
  • E. Menus
  • F. Event Handling
  • G. Data
  • H. Dependencies

Answer: C,D,F,G,H



NEW QUESTION # 24

......

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