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Genesys Cloud CX: Architect Certification Sample Questions (Q19-Q24):
NEW QUESTION # 19
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
- A. Transfer to ACD Flow
- B. Transfer to Flow
- C. Transfer to Secure Flow
- D. Transfer
- E. Transfer to Outbound Flow
- F. Hangup
Answer: A,C,D
NEW QUESTION # 20
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. Secure
- B. In-Queue
- C. Inbound
- D. Outbound
Answer: C
NEW QUESTION # 21
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
- A. True
- B. False
Answer: A
NEW QUESTION # 22
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?
- A. In-queue Call Flow
- B. Outbound Call Flow
- C. Secure Call Flow
- D. Inbound Call Flow
Answer: D
NEW QUESTION # 23
Select all the sections available to configure the global settings for a newly created flow. (Choose five.)
- A. Prompts
- B. Speech Recognition
- C. Actions
- D. Supported Languages
- E. Menus
- F. Event Handling
- G. Data
- H. Dependencies
Answer: C,D,F,G,H
NEW QUESTION # 24
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