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Avaya Aura® Contact Center Multimedia Implementation Exam Sample Questions (Q21-Q26):
NEW QUESTION # 21
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?
- A. Single standard XSD file or flattened XSD file
- B. Single standard CSV file or flattened CSV file
- C. Single standard HTML file or flattened HTML file
- D. Single standard XML file or flattened XML file
Answer: D
NEW QUESTION # 22
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.
Which multimedia prefix Is used for an Outbound skillset?
- A. OB_
- B. EM_
- C. IM_
- D. VM_
Answer: A
NEW QUESTION # 23
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?
- A. WC_
- B. VI_
- C. SM_
- D. PO_
Answer: C
NEW QUESTION # 24
When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)
- A. ContactFlow
- B. MultimediaFlow
- C. Primary
- D. Secondary
Answer: A,B
NEW QUESTION # 25
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
- A. Treatments given to the customer while waiting for the agent to reply In an existing chat session
- B. Treatments given to the customer while waiting for the agent to join the chat session
- C. Treatments given to the agent while waiting for the customer to join the chat session
- D. Treatments given to the customer while waiting for the agent to end the chat session
Answer: B
NEW QUESTION # 26
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