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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q93-Q98):
NEW QUESTION # 93
Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)
- A. Additional attribute ratings
- B. Language skills
- C. Time since last ACD interaction
- D. Staffing requirements
- E. ACD skills
Answer: B,D,E
NEW QUESTION # 94
Which of the following is not a Quality Management feature?
- A. Scheduling
- B. Interaction Recording
- C. Policies
- D. Evaluation Forms
Answer: B
NEW QUESTION # 95
To assign extensions to users, you must first __________.
- A. Buy the extension number from the carrier.
- B. Add the extension to the dial plan.
- C. Assign the extension to the user's phone.
- D. Create a pool of extensions.
Answer: C
NEW QUESTION # 96
_________ binds the numbering plan with the trunk.
- A. Edge
- B. Edge Group
- C. Outbound route
- D. Inbound route
Answer: D
NEW QUESTION # 97
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?
- A. Admin > Contact Center
- B. Performance > Overview (Evaluations)
- C. Admin > Quality
- D. Performance > Workspace > Dashboards
Answer: B
NEW QUESTION # 98
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