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SAP C_C4HCX_24 Exam Syllabus Topics:

Topic 1
  • Different Commercial Models, Main pillars of SAP BTP
  • SAP Extension suite and its use cases, Side by Side Extensibility
Topic 2
  • Overview of the Intelligent Enterprise and its end-to-end business processes
  • Integration and extensibility options, SAP Emarsys, Customer Engagement
Topic 3
  • SAP Event Mesh, SAP Graph, SAP One Domain Model, SAP Master Data Integration
  • SAP Sales and Service Cloud
Topic 4
  • SAP Marketing Cloud and Emarsys
  • SAP Customer Data Cloud
  • SAP Customer Experience LJ
  • The Intelligent Enterprise
Topic 5
  • SAP Enterprise Consent and Preference Management
  • SAP Integration Suite, Integration solutioning advisory methodology (ISA-M)
Topic 6
  • Features and architecture of SAP Marketing Cloud
  • Features and architecture of SAP Customer Data Cloud
Topic 7
  • Integration with other solutions, Identity Sync, Gconnector
  • Features and architecture of SAP Sales Cloud and SAP

SAP Certified Application Associate - Solution Architect for Customer Experience Sample Questions (Q18-Q23):


Which of the following best describes Tactics in SAP Emarsys Customer Engagement?

  • A. Tactics are program execution results.
  • B. Tactics are spend management marketing plans.
  • C. Tactics are pre-built automation programs to achieve a specific goal.
  • D. Tactics are KPis available in Smart Insight dashboards.

Answer: C


What are some of the machine learning capabilities in SAP Service Cloud?Note: There are 2 correct Answers to this question.

  • A. Customer identification
  • B. Warranty determination
  • C. Ticket categorization
  • D. Machine translation

Answer: A,C


As a field sales representative in the consumer products industry, you want to plan and execute your regular customer visits.Which of the following features can help you to manage these tasks more efficiently?Note: There are 2 correct Answers to this question.

  • A. SAP Predictive Analytics
  • B. Quote management
  • C. Perfect store
  • D. Routes

Answer: C,D


You are executing the lead to cash end-to-end process for a discrete industry customer.Which of the following subprocesses would you evaluate?Note: There are 3 correct Answers to this question.

  • A. Talent management
  • B. Campaign management
  • C. Supplier contract management
  • D. Lead management
  • E. Customer consent management

Answer: B,D,E


Which statement describes SAP One Domain Model?

  • A. It is a model for SAP applications to synchronize business objects with common attributes and use common semantics.
  • B. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
  • C. It is a model for defining analytical content with common attributes and common semantics for SAP applications.
  • D. It is a domain model for classifying integration types to different domains.

Answer: D



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