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SAP C-C4H510-21 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Personalization and Extensibility 8% - 12% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.
|
| Contracts and Ticket Hierarchy < 8% | Explain Contracts & Case Management in Service Tickets.
|
| User Management < 8% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.
|
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
|
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.
|
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
|
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C-C4H510-21 Exam Certification Details:
| Sample Questions: | SAP C-C4H510-21 Exam Sample Question |
| Duration: | 180 mins |
| Exam: | 80 questions |
| Languages: | English |
SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q40-Q45):
NEW QUESTION # 40
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Use Fine Tuning to activate Service Contract Management
- B. Use Fine Tuning to manage the numeric range for contracts
- C. Activate Service Contract Management in Scoping
- D. Activate Create Contracts in Detail View
Answer: B,C
NEW QUESTION # 41
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as an enterprise.
- B. The root node/uppermost node must be defined as a sales organization.
- C. The root node/uppermost node must be defined as a company.
- D. The root node/uppermost node must be defined as a service organization.
Answer: C
NEW QUESTION # 42
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
- A. Resource scheduler
- B. Workflow rule
- C. Maintenance plan
- D. Feature action within tickets
Answer: B,D
NEW QUESTION # 43
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Business role
- B. Service agent
- C. Employee
- D. Business user
Answer: C
NEW QUESTION # 44
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The warranty is expired.
- B. The ticket is escalated.
- C. The registered product has no installed base assignment.
- D. The warranty is set to active.
Answer: C
NEW QUESTION # 45
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