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Genesys PureConnect: CIC Core Certification Sample Questions (Q17-Q22):

NEW QUESTION # 17

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

  • A. Interaction Administrator
  • B. Interaction Attendant
  • C. Setup Assistant
  • D. Interaction Designer

Answer: A



NEW QUESTION # 18

You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.

What object allows you to configure these settings in the most efficient manner?

  • A. Default Role
  • B. Default Station
  • C. Default User
  • D. Default Workgroup

Answer: C



NEW QUESTION # 19



There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.

What schedule will be selected to process this call?

  • A. Work Week schedule
  • B. After Hours schedule
  • C. Month End schedule
  • D. Default Schedule
  • E. New Year's Day schedule

Answer: D



NEW QUESTION # 20

Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)

  • A. Sites
  • B. People
  • C. Server
  • D. Interaction Processor
  • E. System

Answer: B,C,E



NEW QUESTION # 21

When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.

What operation would you use to configure this functionality?

  • A. Queue audio
  • B. Queue parameters
  • C. Queue repeat
  • D. Queue menu

Answer: A



NEW QUESTION # 22

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